I had blogged about our plans of switching from BayanTel to PLDT months before when we were experiencing issues with connection. The thing is, wee did apply for PLDT dsl last February 11 and we were asked that the application was approved after a week. We paid for the installation at their center and waited for another week for the installation. Another 5 days passed and we were already thinking if there are any updates or schedule as to when the installation would take place.
I called PLDT and they told me that the service order had to be cancelled because they found out there were no available line iin our place - but they approved the application and took our money 2 weeks ago!
So we were told to wait and they will request for a cancellation of the request and will have to create a new one, so we almost followed up everyday until about the mid of march... Basically we gave up. Every follow up, we requested them to update us at least as to the status of our request but not a single call came from the people in PLDT.
We just applied for globe and is already using the line with globe! what a relief that we did not have to endure PLDT's worst customer service.
First, their system can only accomodate 1 service request at a time.. so imagine you have encountered a problem with your line you cannot even have your dsl checked because they only accommodate one concern at a time! what stupid company would buy a system like that?
Second, we have probably talked to all of their customer service agents, even requested for supervisors and managers and guess what they are good at? They are good at promising to update you and forget they ever talked to you.
Of all the companies in the Philippines that offers services, credit cards, banks, telecommunications, i would say, that PLDT has got the worst ever!
Now lastly, as if they were still not contented with what they did to us... we called to have our account cancelled instead so they should just give us a refund, we were told to wait another 2 or 3 weeks to have our money back! wow! talk about how thick one's face can get.
I am soooo glad we are over this.. (soon) since we haven't got our money back, yet.